Refund policy

AdventureLab Co. — Returns and Refunds

Damaged, faulty or incorrect items

If your item arrives damaged, has a manufacturing or printing fault, or differs from what you ordered, please email Bluewaves7575@gmail.com promptly, preferably within 20 days of delivery. Include your order number, a description of the problem and clear photos where possible.

We will review the issue and arrange an appropriate replacement or refund at no additional cost to you, in accordance with your applicable consumer rights. If a return is necessary, we will provide instructions and cover the return shipping for damaged, faulty or incorrectly supplied items. Please contact us before sending anything back.

Change of mind and sizing

We do not offer voluntary returns or exchanges for change of mind, colour preference or a size selected incorrectly by the customer. Please review the product details and size chart before ordering. This does not affect any cancellation or return rights provided by applicable law.

Refunds

Approved refunds will be issued to the original payment method. We will confirm when your refund has been processed; your bank or payment provider may require additional time to display it.

Your consumer rights

The 20-day reporting request is not a limit on your statutory rights. Nothing in this policy excludes or restricts rights or remedies under applicable consumer law, including rights concerning faulty or misdescribed goods and any applicable cancellation rights.

To request assistance or exercise a statutory cancellation right, email Bluewaves7575@gmail.com.